Shipping policy

Shipping Policy

Shipping Times

Once your order has been shipped, delivery will typically take 7–12 business days, depending on your location and local postal service efficiency.

You will receive a tracking number by email as soon as your package is on its way, allowing you to follow your order at every step.

Order Confirmation & Tracking

After placing your order, you’ll receive an order confirmation email.

Once your order ships, a tracking number will be sent to you so you can easily monitor the delivery progress.

Shipping Costs

Shipping fees (if applicable) are calculated at checkout and clearly displayed before completing your purchase.

Delays & Responsibility

While we strive to ensure fast and reliable delivery, shipping times may vary due to external factors such as:

  • Carrier delays
  • Customs inspections
  • Weather conditions
  • High seasonal demand

Please note that once your order has been shipped, we are not responsible for delivery delays.

If your package is taking longer than expected, we recommend contacting the shipping carrier directly using the tracking information provided.

Box & Packaging Policy

At WAXY™ Electric Ear Cleaning Irrigator, we ship every order with its original box included.
However, depending on your destination country, customs authorities may remove the cardboard box during inspection. In rare cases, they may keep the box but will still allow the building kit and instruction manual to pass through.

Please note that this is a customs decision outside of our control, and WAXY™ Electric Ear Cleaning Irrigator cannot be held responsible if the original box is removed by customs agents.

We guarantee that we always ship your product with its full original packaging, but we assure that you will still receive the building kit and the instruction manual even if customs removes the box.

Thank you for understanding.

Lost or Stolen Packages

WAXY™ Electric Ear Cleaning Irrigator is not responsible for lost or stolen packages once the tracking information confirms that the order has been delivered to the shipping address provided.

If you believe your package was lost or stolen, please contact your shipping carrier directly to file a claim.
Our support team is always available to assist you with this process if needed.

Questions?

If you have any questions about your order or shipping status, feel free to reach out to us at Support@TheBrova.com